Does fidelity use Zelle

Does Fidelity Use Zelle?

Zelle is today known as one of the biggest digital payment companies in the world. The brand has become synonymous with safe, reliable, and fast payments. This has left clients of Fidelity wondering whether or not they can use Zelle on their platform.

Fortunately, yes. Fidelity clients will be able to use Zelle on their platform, making it easy and safe to send money to anyone. You will be able to do this either through the Fidelity Bank mobile app or online banking platform.

In this article, we will look at how it all works. From the service itself and its features to the specifics and fee structure.

What Is Zelle?

Zelle is a digital payment provider based in the United States. It is owned by Early Warning which is in the hands of Bank of America, Wells Fargo, PNC Bank Capital One, BB&T, JPMorgan Chase, and U.S Bank. So as you can see, Zelle has some big, huge names backing it, and it’s no surprise given the quality of the service.

Thanks to Zelle you’ll be able to send money to almost all bank accounts in the U.S without hassle.

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How Does Zelle Work on Fidelity?

The first step is to register your Zelle account through the Fidelity Bank online or mobile app. Your credentials, be it your name, bank, and email address or mobile phone number will be shared with Zelle. But don’t worry, sensitive banking details and information are in the safe hands of Fidelity.

So then you can send money to bank accounts with the email or phone number you provided. Zelle will notify you and Fidelity bank of the receiving payment.  Fidelity will then deposit it into your bank account. There’ll be no need for unnecessary sharing of any sensitive information and details.

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What Types of Payments Can I Make With Zelle?

Zelle excels at providing you with a great way to send money to your family, friends, and people you trust. If you have a cleaning lady, gardener, or babysitter, then Zelle is a great way to pay them.

The money is always sent from your bank account to another. So it should only be used for people you trust and know in person. It is not recommended to use when buying items or services online from total strangers.

It is always better to be safe than sorry. And it’s important to note that neither Fidelity nor Zelle offer any sort of protection. Which you would expect, for example, from a competitor like PayPal.

Unfortunately, if there are some issues with the item you bought, Zelle won’t be able to do anything about it.

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Can Zelle Be Used Internationally?

No, unfortunately. Zelle can only be used if both the accounts of the sender and recipient are in the U.S.

What Are The Fees When Sending Money With Zelle at Fidelity?

Fidelity does not charge any fees when sending money with Zelle. And that’s a big advantage that competitors such as PayPal do not have.

How Safe Is My Information With Zelle?

Short answer, very safe. Fidelity Bank values storing your sensitive information and money safely more than anything. And their reputation does not lie.

So if you use Zelle no matter whether it’s mobile or online banking, your information is in safe hands. Fidelity protects it with the same technology that is used to keep your accounts safe.

How Long Does It Take to Receive Money With Zelle?

The money you send with Zelle is available to the receiver minutes later.

If you send money to a person who does not have a Zelle account, they will be notified. They will be then advised to enroll so that they can receive it. As soon as the account is created the user will receive the money minutes later.

The payment may also not go through if you see it is pending. If this happens, check if you’ve inserted all the correct information. It may also be that the problem lies with the fact that the other person is not enrolled with Zelle.

Fidelity Bank also offers great customer service in case it still doesn’t work. You can contact Fidelity Bank Customer Care Center at 1-855-547-1385, to be helped by a professional.

Can I Cancel a Zelle Payment?

You can only cancel a payment done with Zelle if the person receiving it does not yet have an account. You can see if the payment is pending by just checking the activity page.

But unfortunately, if the person you send the money to has a Zelle account the money is sent directly to their bank account, so you won’t be able to cancel it. So that’s why it is suggested to only send money to people you know in real life and can trust. And this should go without saying, always check if you are sending money to the correct account.

Because if you send the money to the wrong person you can only pray and hope that he is a good man and he’ll send it back to you.


In conclusion, Zelle is an amazing service, and we can be considered lucky it’s also offered at Fidelity. Thanks to it you’ll be able to send money instantly to any US-based bank account and best of all, for free. But always keep in mind to only use it with people you trust; that’s what it was created for.

Did this article answer your question? If it did, please share it with others! And let us know your thoughts on it down in the comments if you like…

Till the next time…

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1 thought on “Does Fidelity Use Zelle?”

  1. richard arr

    Very comprehensive article on Zelle, thanks! However, it would be so much clearer to many of us searching for information on this topic to clarify what you mean by “Fidelity.”

    There are multiple “Fidelity” banks around the nation most of which have a variety of separate branches in their local areas. They are not associated with each other, or more importantly, not associated with FIDELITY INVESTMENTS.

    Here are just a few: Fidelity Bank, Wichita KS; Fidelity Bank, Louisiana; Fidelity Bank, Pennsylvania; Fidelity Bank, North Carolina, Fidelity Bank, Iowa; Fidelity Bank, Massachusetts …and on and on. And these are just ones that actually use the exact name “Fidelity Bank.” There are many more the have the word “Fidelity” in their title or name designation, i.e. United Fidelity Bank, First Fidelity Bank, etc., etc., etc.

    Many of those Fidelity Bank institutions do integrate Zelle. But Fidelity Investments –not a bank but a brokerage house– although offering cash management options that simulate banking functions, does not offer or integrate Zelle.

    FIDELITY INVESTMENTS not being a bank itself will use a bank to process and handle their checking account features. Currently, my Fidelity Investments checking account uses UMB Bank NA in Missouri.

    The last time I did check, neither Fidelity Investments or UMB integrate Zelle.

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